Help & FAQ
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Login/Account Settings
• How do I login?
• Why do I get an error message when I type in my password?
• What if I forgot my password?
• How do I change my password?
• How do I know if my Global Sources account has been disabled?
• Why is my account disabled?
• What can I do if my account has been disabled?
• How do I get my cookies to work?
• How do I update my User Profile?
• How do I change my Product Alert settings?


How do I login?
Click on the Login link at the top right-hand corner of the page to go to the Login page. Enter your e-mail address and password and click on Login Now button.

If you check the Remember Me box when you log in, and if you do not log out, you won't have to log in each time you come back. Your browser will "remember" your e-mail address on your computer and your contact details will be pre-completed automatically when you send inquiries. However, for security reasons, you will always be asked to log in when you access secure parts of the site.

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Why do I get an error message when I type in my password?
1.  Check how you are entering your password. Remember that passwords for Global Sources are case-sensitive. For example, if you entered "comPL3X" when you originally registered, the site will only accept "comPL3X", not "compl3x" or "COMPL3X".
2.  Check to see if your keyboard CAPS LOCK has been accidentally turned on. If so, it means your password will have been typed in the wrong case.

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What if I forgot my password?
1.  Simply click on the "Forgot your password?" link on the Login page.
2.  Enter your registered e-mail address.
3.  Click Submit to complete the process.

Global Sources will send an e-mail to your registered e-mail address.

Follow the instructions in the e-mail to change your password. After you've changed it, you'll be able to login to Global Sources again.

If you can't remember your registered e-mail address, please contact us.

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How do I change my password?
1.  Once logged in, click on the User Profile link on the top-right hand corner.
2.  Click Change Password option under User Profile.
3.  Enter your current password and your new password. Re-enter your new password to confirm and click Submit.

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How do I know if my Global Sources account has been disabled?
If your Global Sources account has been disabled, after a successful login you will see the "Reactivate Your Account" form with the message saying “Your account has been disabled”.
If you don't see the form when you try to log in, you might be having a different login problem.

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Why is my account disabled?
We disable Global Sources accounts that don't follow the Global Sources Terms. Some examples include:
  • Malware, phishing & other harmful activities
  • Using a fake user profile.
  • Account hacking or hijacking
  • Spamming
  • Creating a false identity to deceive people
  • Terrorist content
  • Automatic calls or messages
  • Contacting other people for the purpose of harassment, advertising, promoting, or other conduct that's not allowed.

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What can I do if my account has been disabled?
If you think your account has been disabled by accident, please log in and use the "Reactivate Your Account" form to submit your appeal.
After you submit the form, we will review your request and process it within 5 business days. If your account has been unlocked, you will receive an email from Global Sources saying that your account has been unlocked and is now fully accessible.
Please keep in mind that in some cases, we may not issue a warning before disabling an account. We cannot restore accounts that were disabled for severe violations of the Global Sources Terms of Use.

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How do I get my cookies to work?
You will need to configure your browser to accept cookies. Go to how to make your browser accept cookies for step-by-step advice.

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How do I update my User Profile?
1.  After you log in, click on the User Profile link at the top right-hand corner.
2.  On the User Profile screen, type in your new or updated information in the appropriate fields.
3.  Click Submit to save your changes.

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How do I change my Product Alert settings?
1.  Click on the User Profile link at the top right-hand corner.
2.  On the left navigation bar, under Product Alert, click on Settings.
3.  Select the type of e-mail update you want to receive by checking or unchecking the appropriate boxes.
4.  Click Update to save the changes.

If you wish to add or remove categories for your Product Alert updates, click on Edit Categories.

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